If you do not find the information you are looking for below, please contact us and we will be happy to help!
Orders and Delivery
How will I receive my order and how long will it take?
Once you have made an order, you can to access it immediately via your online dashboard. If you already have an account with us, you will be able to log in to download your papers and view accompanying video solutions.
Why am I no longer able to download my files?
Download links can expire when we release new versions of products. Your download links will remain valid for two years after purchase.
Can you send physical copies?
The papers can be downloaded through your dashboard immediately after purchasing, so you can print and use them straight away. We don’t send physical copies.
Do you have subscription plans?
We don’t offer subscription plans at this time.
Account and Password
Are there any specific system requirements for the dashboard?
You can access your dashboard from any device or browser. The only requirement is an internet connection.
How do I log in?
You can log in to your dashboard here. If it’s your first time ordering, we will send you your login credentials via email. Please check your Spam or Promotions folder if you don’t see it in your main inbox.
Can I reset my password?
You can request a password reset by clicking on the Forgotten Password button on the login page.
What’s the password to open the files?
The password to open your papers is set as your email address. Simply type it in when prompted to access your files.
Papers and Video Solutions
How do I print the papers?
You can usually print the files directly after opening the download link in your browser. If you face any issues with this, simply save the file on your computer and then open it with a standard PDF reader like Adobe Reader or Preview for Mac. You should then be able to print the files without issue.
How do I watch the video solutions?
In your dashboard, click on the product image under the Solutions tab to watch the accompanying videos. You can watch them as many times as you like.
What’s the difference between Pack 1, Pack 2 and so on?
In almost all cases, Packs in a series are pitched at the same difficulty level but consist of different questions, ensuring students are exposed to as many of the various question types as possible.
Can you send me some samples?
Most of our products include sample pages. You can find them on the product pages. Otherwise, please feel free to contact us and we can send some sample pages for you.
Who writes the questions in your resources?
We work with a select group of experts to create our practice resources. They are designed to be highly accurate and relevant, based on the specific requirements of the school in question. You can read the reviews from parents who have used our papers here.
Discounts and Refunds
Do you offer refunds?
Our products are digital and can therefore not be returned and refunded once they have been accessed as there is no way to return them.
Can I get a discount?
You can use the discount code EPPDISCOUNT to get 10% off orders above £70 and 20% off orders above £250. We also have bundles available where you can take advantage of significant discounts.