If you do not find the information you are looking for below, please contact us and we will be happy to help!

Technical FAQs

 

How will I receive my order and how long will it take?

Once you have made an order, you will able to access it immediately via your online dashboard. If you already have an account with us, you will be able to log in to download your papers and view accompanying video solutions. If you’re ordering from us for the first time, we will send you login details for your account to your email. You can then use these to log in here.

 

Are there any specific system requirements for the dashboard?

You can access your dashboard from any device or browser. The only requirement is an internet connection.

 

How do I open the papers?

Click on the DOWNLOAD button in your dashboard to access your paper. You will need to enter your email address as the password.

 

How do I print my files?

You can usually print the files directly after opening the download link in your browser. If you face any issues with this, simply save the file to your hard drive and open it with a standard PDF reader like Adobe Reader or Preview for Mac. You should then be able to print the files without issue.

 

Why am I no longer able to download my files?

Download links can expire when we release new versions of products. Your download links will remain valid for one year after purchase.

 

How do I print my files?

You can usually print the files directly after opening the download link in your browser. If you face any issues with this, simply save the file to your hard drive and open it with a standard PDF reader like Adobe Reader or Preview for Mac. You should then be able to print the files without issue.

 

How do I watch the video solutions?

In your dashboard, simply click on the product image in the Solutions image to watch the accompanying videos. You can watch them as many times as you like.

 

Do you offer refunds?

Our products are digital and can therefore not be returned and refunded.